Job Description

Job Description

Position: Bilingual Customer Service Representative

Location: Bronx, NY

Duration: 6 months+ Contract with high possibility of extension!!!

Pay rate $24/hr on W2

Note:

• Hybrid role . [Training will be ONSITE]
• Bilingual – Spanish & English
• Work Schedule: M-F, possibility for Saturday | 7am -330pm (40 hours/ week)
• Over-time: Yes, not mandatory but optional
• Industry Background: Customer Service - Call Center Experience - Utilities

JOB DESCRIPTION:

• High School Diploma or GED
• Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
• Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.
• Perform a high volume of administrative work pertaining to job records.
• Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems.
• Utilize various internal and external systems to reconcile any discrepancies regarding records.
• Research and resolve billing issues related to fines for failure to complete inspections.
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Must have technical or professional skills:

• Competency in Microsoft Excel, Word, and Outlook
• Well organized, detail oriented and flexible to handle multiple assignments.
• Demonstrate a high level of accuracy, even under pressure.
• Excellent interpersonal and telephone skills.
• Demonstrate good customer service skills
• Ability to multi-task
• Bi-Lingual in Spanish

Flex skills:

• Analytical Skills
• Call Center Support

Soft Skills:

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Thanks!

GURJANT "GARY" SINGH | LEAD RECRUITER

Office 925-297-5994

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