Job Description

Base pay range

$19.00/hr - $19.00/hr

The Patient Billing Team Lead

RMA is seeking a Patient Billing Coordinator Team Lead for our Basking Ridge, NJ location. This position will transition to a hybrid opportunity, working three days from home. The Patient Billing Team Lead is responsible and accountable for the financial services that handle all aspects of patient financial service with regard to patient billing account issues. This senior staff position involves supervising other staff and can be performed with minimal instruction or direction.

Essential Functions And Accountabilities

• Review voicemails and emails daily to ensure all patient and department requests are addressed and answer questions on financial policies and billing account reviews.
• Ensure patient billing account accuracy by verifying EMR records against the billing system.
• Answer patient calls and correspondence related to billing questions, financial policies, claim submissions, and other finance?related issues.
• Support Central Business Office by effecting daily and monthly close.
• Recruit, select, retain, train, and supervise team personnel.
• Provide overall leadership to ensure team members understand roles, expected results, and company objectives; create a work environment that encourages achievement and rewards individual contributions.
• Maintain an internal communication climate that promises open, accurate, timely, and two?way exchange of information; ensure financial coordinator team employees are accountable and recognized for their achievements.
• Maintain Finance Department operations by following policies and procedures; study existing and new credit and insurance information; enforce adherence to requirements; advise management on needed actions or changes.
• Assist with more difficult patient billing issues.
• Monitor that phones are covered and calls are answered in a timely manner.
• Assist Management in developing and implementing workflow for new products, services, and processes; analyze effectiveness once implemented.
• Accept other billing projects as assigned by Management and Senior Management.
• Contribute to team effort by maintaining excellent rapport and cooperation with Patient Services and other departments within the network.

Supervisor Responsibilities

• Manage team PTO requests.
• Process timesheets and payroll.
• Ensure financial coordinator team job results are achieved and sustained through coaching, counseling, disciplining, planning, monitoring, and appraising.

Academic Training

• Associate Degree in accounting, business, or a technical training diploma.
• High School Diploma acceptable with appropriate hands?on medical billing experience.

Position Requirements/Experience

• Minimum 2 years of billing experience (required).
• Working knowledge of all insurance types and guidelines, including ability to read and interpret EOBs (required).
• Working knowledge of ICD?10 and CPT?4 (required).

Technical Skills

• Ability to access, input, and retrieve information from a computer (keyboard skills 30?40 wpm).
• Medical software program experience required; Excel a plus.
• Knowledge of office procedures and office machines (computer, fax, copier, etc.).

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company: Life Insurance & Long?Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Accounting/Auditing and Finance

Industries

Hospitals and Health Care

Job Tags

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