Job Description

Description: MVR Guidelines for all technicians SUMMARY Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Important information: * Work Type: In-person only (remote work not available). * Residency: Applicants must live within daily commuting distance. No relocation assistance is provided. * Compensation: U.S.-based employment only; pay in U.S. Dollars. DUTIES & RESPONSIBILITES * Complete all installations according to company and industry standards. * Acquire and return equipment as directed. * Maintain tools and vehicles; report any maintenance issues. * Communicate with Dispatch on arrivals, departures, and any delays. * Accurately complete daily reports and paperwork. * Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time. * Technical development training/certification is required; successful completion is mandatory to remain an active employee. * Follow all company & OSHA safety rules. * Other duties as assigned. PGM25 Requirements: Competencies * Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures. * Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills. * Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction. * Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing. * Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records. * Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges. * Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment. * Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team. * Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education. SKILLS * Install residential/commercial video, HIS, XHS, CDV installation knowledge (training provided). * Strong customer service, time management and communications abilities. * Due to the nature of our customer base, fluency in English (speaking and understanding) is required. * Read and interpret operating instructions and procedures. * Basic math, computer, and troubleshooting skills. * Navigating and adjusting operating systems. * Ability to identify and troubleshoot technical difficulties. * Manage time effectively and work independently. EDUCATION / QUALIFICATIONS * High School or GED preferred. * Requires the successful completion of all pre-employment testing, acceptable driving record and active driver's license. * Hold a valid driver's license. * Be at least 21 years old. * Have a minimum of three (3) years of driving history. * Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility. * Must be able to independently operate a motor vehicle. * Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification. COMPENSATION * Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards. * Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match. PHYSICAL REQUIREMENTS * Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights. * Use hand tools. * Frequent stooping, bending and twisting required. * Work indoors, outdoors, in confined spaces, and while exposed to varied weather. * Drive during all weather conditions, daytime and nighttime. * Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory. PIabf4965ad06f-29400-32152121

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