Call Center Manager Job at John C. Flood, Alexandria, VA

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  • John C. Flood
  • Alexandria, VA

Job Description

Customer Service Manager – Home Services at John C. Flood

📍 Alexandria, VA | 💼 Full-time | 🛠 HVAC / Plumbing / Electrical'

We’re looking for a confident, call-converting, people-developing leader to take charge of our customer service and dispatch operations.

If you're the type who:

  • Coaches reps to book the call, not just answer it
  • Knows how to pair the right tech with the right job
  • Can build processes, train people, and inspire performance
  • Thinks in systems, but leads with heart...

This role gives you the keys.

You’ll own:

  • Team coaching + performance reviews
  • Script + dispatch optimization
  • Scheduling + staffing to match seasonal demand
  • Hands-on process development using tools like Google Workspace and ServiceTitan

🔧 Experience in home services is a plus.

💻 ServiceTitan skills = bonus points.

Job Tags

Full time, Seasonal work,

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