Job Description

Job Description

Job Description

Salary:

Social media is being manipulated by bad actors, damaging the reputations of brands and individuals, spreading fake news and consumer hate. Cyabras technology filters through social conversations to empower brands and government agencies to uncover disinformation and discern peoples real sentiments online. Our platform empowers decision-makers with the clarity they need to protect their reputation, strengthen engagement, and make smarter strategic choices.

ABOUT THE ROLE

Were looking for a highly analytical, independent, and solution-oriented Customer Success Manager (CSM) to support and grow a portfolio of clients across the private sector, with a strong focus on brands, and Marketing/ PR agencies. This role goes beyond traditional account management - youll act as a strategic partner & consultant, helping clients extract actionable insights, optimize campaigns, and maximize the value of Cyabras platform. Youll collaborate across Cyabras Sales, Product, Support, and Marketing teams to ensure every customer interaction is a value-add experience. The ideal candidate is proactive, data-savvy, and deeply curious - excited by the idea of working at the intersection of technology, intelligence, and social impact.

This is an exciting opportunity for someone eager to combine customer-facing expertise with strategic, technical, and creative thinking in a fast-paced New York environment.

RESPONSIBILITIES:

• Own and grow a portfolio of strategic clients with leading brands,
  PR & Marketing agencies, talent agencies, banks & financial institutions and NGOs
• Lead onboarding and training sessions, ensuring clients quickly realize value from the platform.
• Analyze and interpret data to surface actionable insights and deliver measurable impact on brand reputation, campaign performance, and audience engagement.
• Build trusted relationships with senior stakeholders through regular business reviews, strategic planning sessions, and thought partnership.
• Drive adoption and engagement by proactively identifying opportunities and creative solutions for client challenges.
• Mediate and resolve customer issues with a structured, solution-focused approach.
• Collaborate with Sales, Product, and Marketing teams to ensure client feedback translates into product improvements.
• Create scalable resources, playbooks, and processes to elevate the customer journey.
• Maintain accurate records in CRM (HubSpot) and other systems with clear client intelligence and insights.

REQUIREMENTS:

• 3+ years in Customer Success or related roles at a SaaS company.
• Proven experience working with brands, marketing teams, and/or PR agencies.
• Strong analytical skills with the ability to interpret and present data in a compelling, business-oriented way.
• Excellent interpersonal & communication skills (consultative, empathetic, persuasive).
• Independent, resourceful, and proactive with a solution-solving mindset.
• Comfortable with CRMs (HubSpot), Excel/Google Sheets, and presentation tools.
• Based in New York greater area with willingness to travel, meet clients in person, and attend industry events.
• Strong ownership mentality, with the drive to scale impact & grow with the company.

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