PRIMARY FUNCTION: Works with operational stakeholders and IT technical staff to troubleshoot Epic system issues via ticketing system. System optimization projects via data gathering and working with operations and other Epic application teams related to Hospital Billing. ESSENTIAL FUNCTIONS: Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines mitigation plan for resolution. Assists in evaluation of operational needs; validates workflows, build, and configuration based on application requirements/ standards and serves as liaison between end users, third parties, and application staff. Implement new functionality via system upgrades and special updates. Perform testing of application configurations and build in appropriate non-production environments, identifies issues and potential solutions. Provide On-Call coverage for Hospital Billing. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions: Understanding the choices involved in application configuration. Developing / documenting procedures for implementing system changes and other tasks. Serving as a liaison between end users, third parties, and vendors. Troubleshooting problems and questions from end users. Analysis of application content and negotiation of any user requested modifications. Preparing details of specifications as needed. EDUCATIONAL/TRAINING REQUIREMENTS: Bachelor’s Degree preferred but not required. CERTIFICATES, LICENSES, AND REGISTRATION: Relevant application certification(s) required. EXPERIENCE REQUIREMENTS: 2-3 years working experience in healthcare, information systems, or healthcare IT.
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