Job Description

Exciting opportunity for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Field customer complaints when necessary • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $14 hourly • Hyatt Place Sharonville Convention Center

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