Job Description

Job Description

Constructive Insurance , an affiliate of Fay Servicing, is an Independent Insurance Brokerage with offices in downtown Chicago, Tampa, FL, and Dallas, TX. We are in search of an Insurance Agent to sell Habitational Risk Insurance through our expansive network of insurance carriers. Our agency offers an excellent value proposition that capitalizes on internal relationships with hundreds of account managers and loan originators. Through these affiliations, our Insurance Agents receive thousands of internal customer referrals and live agent transfers each month to customers who are in need of our insurance products.

Reporting to the EVP, Constructive Insurance, this position is responsible for achieving individual sales targets as well as meeting agency production requirements through outbound phone calls and other proactive sales activities. The role will work with referral sources or self-generated sales opportunities to fill and maintain a sufficient sales pipeline to quote, sell, and process insurance applications that meet or exceed monthly sales goals. The Insurance Agent will be expected to issue profitable new business to achieve maximum growth, compliance, and profitability standards.

What you will do for Constructive Insurance:

• Achieve individual sales targets and agency production requirements through proactive sales initiatives, including outbound phone calls using a dialing system, and employing other proactive sales methods
• Collaborate with referral sources and generate sales opportunities to maintain a robust sales pipeline, ensuring ability to quote, sell, and process insurance applications, surpassing monthly sales goals while issuing profitable new business
• Provide exceptional customer service by responding to customer inquiries and referrals, sourced from both lead procurement through Constructive Insurance's mortgage servicing portfolio and self-sourced referring partners
• Conduct comprehensive interviews with insurance prospects to analyze household data, ascertain customer coverage objectives, advise customers on policy and coverage options, and gather all necessary information
• Maintain an in-depth understanding of insurance underwriting guidelines, policies, procedures, and regulatory requirements, adhering to the highest professional ethics and complying with all Department of Insurance compliance policies and requirements
• Stay informed about industry trends, market conditions, and competitors to identify business opportunities, continually learn about new insurance programs and product/guideline updates and participate in training sessions and workshops to enhance product knowledge, sales skills, and compliance with insurance regulations
• Coordinate with underwriters and other internal stakeholders to expedite policy issuance, endorsements, and amendments for clients, and process requests for policy endorsements and amendments as requested
• Document and maintain accurate and up-to-date client records, sales activities, and communication logs within the company's CRM system, while effectively utilizing the lead management system to track and manage leads provided on a daily basis
• Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
• Maintain broad influence through ongoing development of relationships across the organization
• Ensure compliance with Fay’s policies, processes, and practices. Successfully completed all department and company-required training.
• Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct
• Perform other duties and responsibilities as assigned

What you will bring to Constructive Insurance:

• Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/GED)
• Must possess an active General Lines Property & Casualty Producer License to sell commercial insurance in the home state, with a willingness to acquire additional state licenses as needed
• 2+ years of relevant sales experience
• Previous experience in mortgage, servicing, or financial services industry
• 2+ years’ experience in Insurance Sales, preferred
• 2+ years of outbound call center experience in Customer Service
• Encompass experience or similar software preferred
• An active network of investor customers/ brokers a plus
• Knowledge of business structures like LLC, LP, SP, and others
• Knowledge of state-specific insurance requirements
• Strong verbal and written communication skills
• Customer service focused with strong interpersonal skills
• Collaborative work style; high team-orientation
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgment
• Strong problem-solving abilities with the ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude
• Strong skills in MS Word, Excel, and PowerPoint

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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