Job Description

Job Description

Job Description

Location: Downtown Los Angeles, Skid Row Area

Position Purpose :

The RN Nurse Manager plays a critical role in overseeing nursing operations at the Enhanced Services Program (ESP) Interim Housing Program. This position ensures the delivery of high-quality, patient-centered care in compliance with regulatory standards while supporting program leadership, nursing staff, and interdisciplinary teams in providing comprehensive medical services to individuals experiencing homelessness. Responsibilities include the supervision of Registered Nurses and Licensed Vocational Nurses. The Nurse Manager will receive guidance from the Program Director and clinical direction and updates from the Corporate Nurse Manager (CNM).

About the Program:

The Enhanced Services Program is a 50-bed program that provides primary care, intensive case management, and supportive services to clients who are chronically homeless, medically fragile, and have behavioral health diagnoses. This is achieved through a new and unique partnership with the County of Los Angeles Department of Health Services, Housing for Health Division (H4H).

Principal Responsibilities:

1. Conduct nursing assessments for new admissions and oversee patient screenings.
2. Assist medical providers with procedures and ensure proper execution of treatment plans.
3. Monitor medication management processes, supporting clients in self-administration and ensuring medication safety.
4. Organize and maintain medication inventory, ensuring proper disposal of expired medications in coordination with LVNs.
5. Ensure timely ordering and stocking of medical supplies.
6. Provide patient education, facilitate specialist referrals, and coordinate hospital appointments as necessary.
7. Ensure adherence to HIPAA regulations in handling protected health information (PHI).
8. Support program leadership in meeting all outcome measures established by the Department of Health Services (DHS).
9. Ensure compliance with federal, state, and local healthcare regulations, accreditation standards, and quality measures.
10. Collaborate with the Operations and Quality Assurance teams to strengthen Patient-Centered Medical Home (PCMH) initiatives.
11. Conduct internal and external audits, completing corrective action plans as necessary.
12. Oversee clinical operations, triage processes, dispensary management, and medication ordering.
13. Address, document, and resolve patient complaints following established procedures.
14. Provide clinical guidance and support to SJO staff, ensuring adherence to best practices in harm reduction and trauma-informed care.
15. Conduct new hire orientations for nursing staff, including skills assessments.
16. Develop, implement, and maintain comprehensive training programs for nursing and ancillary staff.
17. Support the Program Director in overseeing nursing staff, addressing performance concerns, and ensuring compliance with agency policies.
18. Partner with the Program Director to improve systematic functions, enhance service delivery, and address operational challenges.
19. Assist in preparing reports on program operations, clinical performance, and programmatic goals.
20. Monitor and report clinical compliance with safety guidelines and facility requirements.
21. Participate in medical updates, staff meetings, and professional training sessions as required.
22. Participate in JWCH’s customer service training called AIDET on an annual basis.
    1. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
    2. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
23. Ensure adherence to JWCH policies and DHS regulations, supporting the agency’s mission to provide high-quality care to underserved populations.
24. Perform other duties as assigned.

Requirements:

1. Current RN license in the state of California. Bachelor’s degree in nursing (BSN) preferred.
2. Minimum of 3–5 years of clinical nursing experience, with at least 3 years in a supervisory or management role.
3. Maintain current CPR certification by American Heart Association on an annual basis (training may be provided).
4. Possess a minimum of four years of experience in an ambulatory care setting.
5. Experience working with patients and staff from diverse socio-economic, ethnic, and cultural backgrounds.
6. Experience working with chronically homeless individuals
7. Skills :
   • Strong leadership and team management abilities.
   • Knowledge of harm reduction, trauma-informed care, and public health best practices.
   • Proficiency in medical documentation, reporting, and compliance management.
   • Experience working with underserved populations, including individuals experiencing homelessness and those with substance use disorders.
   • Excellent organizational, communication, and problem-solving skills.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

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