Job Description

Immediate need for a talented Professional - Customer Care Representative. This is a 12+ months contract opportunity with long-term potential and is located in St. Michaels, Arizona(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-71889

Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• A Customer Care Representative, you will help customers resolve any concerns or questions they may have while creating order package and monitoring orders to meet Customer desired due date/committed date and plays a partner role in providing account data that aids a sales strategy.
• They complete this by using customer records provided by account team Billing, Provisioning, & Ordering representative (BPO), marketing, Spotfire, and other sources.
• Contributing to strategy of sales partner
• Structure to provide single view customer insight
• Handling non-sales administrative duties of account management that include LOA expiration management, contract renewal verification and notification, customer notification of network impacts/projects, and managing order volumes to meet account team demands
• Accountable for customer experience in providing data, escalating, and removing obstacles to allow commitments to be met
• Managing account revenue reports to allow retention of Total Incremental Billed Revenue (TIBR) of assigned accounts that allow
• Managing NPS responses and manages action plan for internal improvements identified in discovery
• Prepares, facilitates team actioning and
• Contribute to and present customer experience related activity on quarterly business orders, changes, tickets, contract update reviews for assigned accounts sharing activity and results
• Managing relationship to meet any non-standard terms and conditions agreements
• Contributes to the collection and recording of churn mitigation actions in module
• Documents all items of connect call into connect case weekly

Key Requirements and Technology Experience:

• Key skills; Customer Service

Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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