As a Remittance Processor, you’ll be responsible for leading the daily processing of account receivables while meeting high standards for production and quality. The main purpose of this job is to support Lockbox Remittance Processing services, including providing expedited collection and processing of different types of payments and correspondence for customers and electronic documentation. Work schedule is Saturday & Sunday 7:00am-3:30pm, with occasional ability to work later. Essential functions include applying customer rules to perform desk duties such as credit card processing, pulling rejected work, labeling processed work, responding to emails, meeting department production and quality goals, completing data entry for scanned images and manual keying, processing Protected Health Information (PHI) and card payments in compliance with HIPAA and PCI standards, reading and interpreting unique customer instructions, operating and maintaining equipment, providing secondary support for document disposal, cross-training in other department areas, and performing other duties as assigned. Required knowledge and skills include understanding customer instructions, being motivated and organized with strong attention to detail, strong communication skills, adaptability, intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook, flexibility to work overtime, manual dexterity, ability to lift up to 15 pounds, and ability to stand for up to 8 hours. Education and experience required include a High School Diploma or equivalent and 1+ years of payment processing or related experience in a production environment. Commerce Bank requires certification that candidates are not excluded from federally funded healthcare programs.
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