Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
We are hiring a Live Chat Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers...
...Job Description Job Title: Vice President of Engineering Architecture & Platform Location: New York (Hybrid) Type: Permanent... ...This is a strategic technology leadership role focused on scaling cloud-native systems, driving technical design, and guiding a...
...Ability to operate and troubleshoot technology Qualifications Minimum job requirements: Valid drivers license with safe driving record meeting company standards Must be at least 18 years of age with one (1) year of driving history Demonstrates ability...
Senior Data Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems... ...with and learning new technologies, participating in internal & external technology communities, and mentoring other members...
We're seeking a Physical Security Specialist to be responsible for the design, implementation, maintenance, and oversight of all physical security and surveillance systems across the bank's locations in Rhode Island, Massachusetts, and Connecticut. This role will conduct...