Resolution and Live Chat Agent Job at Commerce Access Sdn. Bhd, Oregon, IL

WHRyZCsxd2dxSEJiRHNMdkJneEVTUnhwcmc9PQ==
  • Commerce Access Sdn. Bhd
  • Oregon, IL

Job Description

Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd

Job Tags

Similar Jobs

Eagle Termite & Pest Control

Live Chat Agent Job at Eagle Termite & Pest Control

We are hiring a Live Chat Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers... 

DATAHEAD

Head of Cloud Engineering Job at DATAHEAD

 ...Job Description Job Title: Vice President of Engineering Architecture & Platform Location: New York (Hybrid) Type: Permanent...  ...This is a strategic technology leadership role focused on scaling cloud-native systems, driving technical design, and guiding a... 

Domino's Corporate

Delivery Driver - No Car / No Insurance Needed! Job at Domino's Corporate

 ...Ability to operate and troubleshoot technology Qualifications Minimum job requirements: Valid drivers license with safe driving record meeting company standards Must be at least 18 years of age with one (1) year of driving history Demonstrates ability... 

Capital One

Senior Data Engineer Job at Capital One

Senior Data Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems...  ...with and learning new technologies, participating in internal & external technology communities, and mentoring other members... 

The Washington Trust Company

Bank Physical Security Specialist Job at The Washington Trust Company

We're seeking a Physical Security Specialist to be responsible for the design, implementation, maintenance, and oversight of all physical security and surveillance systems across the bank's locations in Rhode Island, Massachusetts, and Connecticut. This role will conduct...