Job Description

Business Analyst

2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Business Analyst to join the team. This role will be based in our Englewood Cliffs, NJ office, and on-site presence is required.

Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Location: Englewood Cliffs, NJ (On-site required)

Required Certifications & Skills:

• Bilingual in English and Korean
• Able to travel abroad for business needs

We are seeking a highly organized and bilingual Business Analyst to oversee multifaceted initiatives, focusing on performance management, cost control, and operational efficiency. This role suits a detail-oriented professional with experience in business process outsourcing (BPO), customer service, or contact center operations. The successful candidate will be responsible for data integration, generating detailed reports, managing stakeholder relationships, and supporting various project functions, including invoice process monitoring and compliance tracking.

You will collaborate across departments to ensure seamless task execution, proactively manage risk, and uphold project standards. Strong communication skills in English and Korean are essential, as is the ability to travel internationally for business needs. The ideal candidate is analytical, adaptable, and thrives in dynamic, fast-paced environments, firmly committed to continuous improvement and excellence.

What's in it for you?

• Receive a competitive salary, paid weekly
• Next day pay on demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description:

Job Responsibilities:

• Delegating tasks on the project to employees best positioned to complete them
• Generates ad hoc reports and regular datasets/report information for end-users and any ad hoc reports using system tools, database/data warehouse queries, and scripts
• The analyst integrates data from multiple sources to produce requested data/reports
• Programs and maintains report forms and formats, information dashboards, data generators, canned reports, and other end-user information portals or resources
• May create specifications for reports based on business requests
• Understands concepts/standards, regulations, strategies, and operating standards
• Makes decisions regarding own work approach/priorities, and follows direction
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation
• Identifying and managing potential risks and liabilities of multiple projects
• Performing quality control on the project throughout development to maintain the standards expected
• Responsible for managing relationships, including developing new relationships, managing day-to-day interactions, and handling or directing escalations
• Ensure that the relationships are well-developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency
• Responsible for managing performance and compliance; must be able to offer solutions to improve performance
• Responsible for escalating issues to the appropriate department or department head
• Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support
• Execution of operating invoice process monitoring, managing various cost reports & Ad hoc requests regarding cost status, checking the efficiency of the Special group of Contact Center, and implementing POC for VERS, BQMS, NDA, and legal contract
• Perform other related duties as assigned

Qualifications:

• Required Certifications & Skills:
• Bilingual in English and Korean
• Able to travel abroad for business needs
• Bachelor's degree required, preferably in Business, Finance, or a related field
• Proven experience in program or project management, with a strong focus on cost control and invoice processing
• Background in business process outsourcing (BPO), customer service, or contact center operations is highly desirable

Preferred Skills and other Qualifications:

• Exceptional verbal and written communication skills, with the ability to foster strong working relationships across teams
• Fluency in both Korean and English is required
• Strong attention to detail and follow-through, with the ability to manage and prioritize multiple projects effectively
• Highly organized, results-driven, and focused on execution, problem-solving, and continuous process improvement
• Thrives in fast-paced environments and adapts well to shifting priorities
• Demonstrates a strong sense of urgency and effective time management
• Self-motivated, disciplined, and possesses a sharp analytical mindset
• Willingness and ability to travel as required
• Maintains strict confidentiality and handles sensitive information with discretion
• Flexible and resilient, capable of working under pressure in dynamic and complex settings
• Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint

What You Can Expect From 2020 Companies:

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment:

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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