Job Description

The Student Success Coach is responsible for providing appropriate academic and transitional support to first-year students applicable to all aspects of the student's life tasks: academic, personal, social, and career. The Student Success Coach is responsible for a specific academic area and advising function. The candidate selected for these positions will address the unique needs of first-year students by providing holistic/pro-active opportunities, academic support/advising, and transition support. Facilitators will also assist in the implementation of programs and services designed to promote academic, personal, and social/emotional success, engagement, and retention of first-year students. This is a full-time position that requires evening and weekend obligations. The ideal candidate will have knowledge about the best practices in college transition/retention, and late adolescent development - including social and emotional development, as well as experience working with this age group. QUALIFICATIONS: Education: Master's degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others) with 3 or more years of experience in advising and/or in higher education. Experience and Training: 3 or more years of experience in the field of academic advising, including working with at-risk students, transfer students and students with undeclared major status. Required experience in working with students in higher education settings. Knowledge, Skills, Ability: Knowledge of Microsoft Office and a student record system. Excellent communication and interpersonal skills. Excellent writing and speaking skills. Ability to analyze and synthesize situations and data, implement appropriate solutions, and create reports. Ability to multitask and work in a fast-paced environment. Ability to maintain professional appearance and demeanor in all situations with students, parents, and colleagues. Ability to work and thrive positively and collaboratively in an open environment. ESSENTIAL FUNCTIONS: Assists in a year-long orientation program designed to meet the unique academic and social/emotional needs of first year students. Assists with first-year student activities that promote a sense of "belongingness" and "connection" to peers, High Point University, and the community. Assists with the development and dissemination of communication materials (brochures, website, social media, etc.) to enhance the services provided for first-year students including materials for various stakeholders (including faculty and parents). Assists with seminars on topics related to first-year issues (time management, dealing with homesickness, leadership building, etc.). Supports the academic success and progress of first-year students through class attendance monitoring, academic performance monitoring, transitional conferencing, and graduation planning in coordination with the Office of Academic Services. Provides student support through Developmental and Appreciative advising that comprehensively supports the whole student in all aspects of their life tasks - academic, personal, social, and career. Coordinates student academic support: academic advising, academic services/tutoring, Learning Excellence, and Accessibility Resources and Support. Provides academic and transitional advising support to all entering first-year students. Advise on course selection and academic planning, majors and careers, academic progress, and general university policies and procedures. Provides academic advising through group orientation, peer, and individualized contact. Develops rapport, provides training, and serves as an advising liaison with assigned school/departments and their faculty as well as peer advising liaisons to best serve the advising needs of students in the respective majors. Advises first-year students regarding academic requirements and courses for majors - including incorporation of High Point University academic policies and procedures. Provides systematic support for first-year students in undecided/undeclared majors. Provides systematic support for first-year students identified as "at-risk" in coordination with the Office of Student Life. Assists with a First Year Navigator program that matches first-year students to upper-class students who then assist the first-year students with transitioning to college life and developing a sense of "belonging" to the campus community. Maintains confidential records, collects data, and prepares reports related to the functions of advising, planning, evaluation, and assessment. Makes referrals to other university services/offices as appropriate (examples: Academic Services, Registrar's Office, Student/Residence Life, Counseling Services, Office of Accessibility Resources and Services, Career and Professional Development, etc.). Attends Professional Development/Training aligned to the goals of the position. Other duties as identified by the Senior Director of Student Success. SUPERVISION RECEIVED: Supervision is received from the Senior Student Success Coach.

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