Job Description
Student Success Coach II, Student Success Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 13543
Full/Part Time: Full Time
Org Marketing Statement The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online , on UTSA Today or on X (formerly Twitter) , Instagram , Facebook , YouTube or LinkedIn .
In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.
Posting End Date : Applications will be accepted through 11:59 PM CDT on 06/16/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Range : $42,000 - $53,500 annualized, commensurate with education, experience and qualifications.
Hours : up to 40 hours per week, exempt.
Required Application Materials :
- Resume is required.
- Cover letter is preferred.
Essential Functions Job Summary This is a grant-funded position dependent on availability of funds and departmental need. This job posting includes multiple open positions. The Student Success Coach II is a dynamic, relational professional who supports high-priority and first-generation and transfer college students in achieving academic, personal, and career success. Through a caseload model, the coach uses personalized outreach, goal planning, and strengths-based coaching to equip and empower students to thrive throughout their college experience. The coach provides targeted support to students participating in the UTSA Navigate program, helping them engage with curated learning pathways, digital tools, and structured coaching to build momentum toward their goals. Working closely with academic and support units across the university, the coach fosters students' knowledge, skills, and confidence to navigate challenges, persist in their studies, and reach meaningful milestones.
Core Responsibilities - Manages a student caseload and build strong, trust-based relationships through regular in-person and virtual coaching sessions, outreach, and follow-ups.
- Connects with students via email, text, phone, and in-person meetings to promote coaching, schedule appointments, and maintain momentum.
- Establishes rapport quickly and consistently, helping students feel seen, heard, and supported throughout their college journey.
- Facilitates conversations to identify students' goals, values, challenges, and strengths.
- Collaborates with students to co-create individualized academic, career, and personal success plans, with clear milestones and check-in points.
- Supports students in developing knowledge, transferable skills, self-efficacy, and resilience to overcome obstacles.
- Uses student success technology and contact management systems to track student progress, update notes, manage interventions, and report on outcomes.
- Monitors academic performance and engagement to identify at-risk students, intervene early, and support timely degree progress.
- Coordinates with UTSA Academic Advising, Disability Services, faculty, and other support services to ensure students receive timely support.
- Maintains accurate records by documenting student interactions—including coaching, advising, mentoring, and academic support activities—while tracking progress toward degree completion and engagement with learning resources.
- Collects, analyzes, and reports data to support the ongoing evaluation of the UTSA Navigate program and meet reporting requirements for grant-funded initiatives. Help demonstrate the impact of coaching through both quantitative metrics and student stories.
- Ensures compliance with institutional guidelines and contribute to a culture of continuous improvement through data-informed reflections and strategic recommendations to leadership.
- Creates and facilitates workshops, courses/seminars, and learning experiences on topics such as academic skills, time management, motivation, and college navigation tailored to the needs of first-generation students.
- Develops engaging, accessible digital content—including videos, modules, toolkits, and guides—that support student learning and complement coaching conversations and success initiatives.
- Co-develops and continuously improves the UTSA Navigate learning pathways and coaching curriculum to enhance engagement, personalization, and alignment with student success goals.
- Participates in ongoing coaching training, professional development, and reflective practice to grow skills and stay aligned with best practices. Complete UTSA's coaching certification program.
- Collaborates with other coaches, academic support professionals, faculty, and student success colleagues to align strategies and maximize impact.
- Partners with grant PIs/Co-PIs and the UTSA Navigate program manager to support implementation, share insights, and contribute to reporting, evaluation, and continuous improvement efforts.
- Abides by the Code of Ethics as set forth by the University of Texas at San Antonio and the University of Texas System; complies with all State and University policies.
- Performs other duties as assigned.
Required Qualifications - Master's Degree from an accredited institution.
- One year of experience in advising, coaching, learning assistance or counseling college students.
- Experience working with first-generation college students or academic counseling experience.
- This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.
Preferred Qualifications - Four years of experience working with college students or adolescents in academic advising, academic or success coaching, learning assistance or related capacity.
- Experience serving as a learning specialist, academic advisor, or success coach.
Knowledge, Skills and Abilities - Ability to work with sensitive information and to maintain the highest levels of confidentiality.
- Familiarity with student records systems.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite.
Additional Information - UTSA is a tobacco free campus.
- This is a security sensitive position. Employment is contingent upon a successful background check.
- Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Working Conditions - Usual office environment.
- Occasional after hours and weekend work on a flex schedule or overtime basis may be required.
Physical Demands: - Sedentary work; sitting most of the time. Jobs are sedentary - routinely.
- Lifting and exerts up to 10 lbs. of force - occasionally.
- Repetitive hand motion - routinely.
- Typing/texting - routinely.
This position will be primarily located
on campus . Travel and parking expenses are the employee's responsibility.
Equal Employment Opportunity As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.
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Job Tags
Full time, Temporary work, Part time, Remote job, Flexible hours,