Job Description

Call Center Supervisor

At Children's Happy Teeth & Happy Braces, we're on a mission to bring healthy, happy smiles to every child we serve. We offer exceptional pediatric dental and orthodontic care in a warm, welcoming environmentand that starts with our team.

We're looking for a dedicated and experienced Call Center Supervisor to help lead our centralized scheduling and support team in delivering excellent service to our patients and their families.

As a Call Center Supervisor, you'll play a key role in ensuring the smooth day-to-day operations of our call center. You will support and guide a team of call center representatives, help resolve escalated issues, monitor team performance, and contribute to a culture of accountability and care.

Key Responsibilities

• Supervise and support a team of call center representatives
• Assist with scheduling, patient inquiries, and issue resolution
• Train new team members and provide ongoing coaching
• Monitor performance metrics and help improve efficiency and service quality
• Handle escalated calls or concerns with professionalism and empathy
• Work closely with the Call Center Manager and office teams to ensure scheduling accuracy and positive patient experiences

Qualifications

• 2+ years of experience in a call center or customer service role (dental/healthcare preferred)
• Previous experience in a supervisory or team lead role is a strong plus
• Ability to multitask and stay organized in a fast-paced environment
• Familiarity with dental or medical scheduling software is a plus
• Bilingual (English/Spanish) is a big advantage
• High school diploma or equivalent required

What We Offer

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive team culture
• Opportunities for career advancement

Love helping people and leading a team that makes a difference every day? We'd love to meet you!

We'd love to meet you!

Apply today and help us create more happy smiles!

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